PASSENGERS WITH DISABILITIES 
For information regarding passengers with disabilities please refer to “The Americans with Disabilities Act Policies and Procedures”.


LIABILITY
Except as responsibility may be imposed by law, Carriers will not be liable for delays caused by accidents, breakdowns, bad road conditions, storms and other conditions beyond the carriers’ control, and do not guarantee to arrive or depart from any point as specific time. The time of arrival at and departure from any points shown in published Time Schedules in the schedule a Carrier tries to maintain, but is not guaranteed.   
Except as responsibility may be imposed by law, Carriers will not be responsible for lost or stolen tickets. 
  
Tickets are non-transferable and, if presented for transportation by any person other than the one whom originally purchased, will be void and may be confiscated by an Agent or authorized employee if any Carrier over which the ticket is issued. 
  
In issuing tickets and checking baggage for travel over the lines of other Carriers, the issuing Carrier act only as an agent and does not assume responsibility for transportation over the lines of other Carriers, except as may be imposed by law with respect to baggage. In the sale of interline, through transportation of passengers across International Boundaries, the initial carrier assumes no liability for the transportation by, or the act and neglects of other Carriers, beyond such International Borders. 
  
Carriers will not be liable and do not assume responsibility for death or bodily injury to passengers incurred in transportation over the lines of other Carriers. 
  
OBJECTIONABLE PERSONS 
Carriers Reserve the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers, or who refuses to comply with any lawful rule or regulation of the Carrier. Such persons may be remove from the bus at any usual stopping place or at such other place as the driver may select. In event of such removal, the liability of the Carrier shall not exceed the amount of the excess fare paid by the passenger. 

Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse. 


ANIMALS 
Dogs, cats, birds or other animals will not be transported. 

Exception: 

THE AMERICANS WITH DISABILITIES ACT KERRVILLE BUS COMPANY/COACH USA POLICIES AND PROCEDURES

The Americans with Disabilities Act became law in January of 1992; it directly affects every KBC employee that has any contact with the customer, even on the telephone. For this reason it is imperative that every employee or agent: Know the basics of the law; Know KBC’s policies and procedures regarding the ADA; understand their personal obligation, as an employee or agent, to abide by the law and also Company policy and procedures.

PERSONAL CARE ATTENDANT (PCA) TICKETS:

Personal Care Attendant tickets are issued when a passenger with a disability cannot perform some function: (1) while the coach is in motion such as remaining upright in their seat or (2) taking medication or insulin, or (3) for personal hygiene, or (4) or to reasonably accommodate the passenger with a disability during the course of travel.

The fare for the Personal Care Attendant will be 50% of the applicable fare for the passenger with the disability.  If there is a companion fare promotion in effect that would result in a fare less than 50% for the PCA; the companion fare may be used for the PCA.  Restrictions that may apply to the companion travel, such as advance purchase, are waived for the PCA ticket.  Passengers requiring a PCA may not travel with a second companion.  PCA tickets are not sold in conjunction with already discounted fares, i.e. student fares, military fares, charity fares or senior citizen discounts.

The Personal Care Attendant must be capable of providing the necessary assistance.

The fact that a person has a disability does not automatically qualify someone for a Personal Care Attendant ticket.

All requests for a PCA ticket for travel beginning on KBC must be directed to our ADA Assistance Request line.  If travel begins on Greyhound or another Carrier the passenger needs to contact that Carrier.

Requests for PCA tickets must be received 24-hours prior to a customer's travel beginning or 48-hours if made in conjunction with a request for a lift bus.

PCA must be named at the time the request is received by ADA Assistant Request line.

PCA must be at least 12 years of age and able to communicate (in case of emergency), and must present a form of picture identification (i.e. Drivers license, School ID, etc.) for verification before ticket will be issued. i. If ticket is lost, ticket will not be re-issued and PCA must purchase a ticket to continue or begin their travel.

Customer and PCA must travel the entire trip together (one way or roundtrip).

The Personal Care Attendant ticket is issued so the driver's attention can be fully dedicated to safely driving the vehicle. If an adult Personal Care Attendant is traveling (at 50%) with a minor who has a disability, the minor is charged a full adult fare.    

SERVICE ANIMALS: 
Pets that provide no assistance to the owner are not considered service animals. 
The service animal's owner may have identification verifying the animal's name and training facility. 
Service animals travel with the passenger (in the coach), do not occupy a seat and should not block the aisle. 
A service animal may be a dog, cat, monkey, or other exotic animal etc. that provides assistance to the owner. 
Service animals must be under the control of the handlers (leash or carrier). 
You may exclude any animal, including a service animal, from your facility/coach when the animal's behavior poses a direct threat to the health and safety of others. For example, any service animal that displays vicious behavior towards other passengers or personnel may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually. 
There may be a few circumstances when an accommodation is not required to accommodate a service animal. That is when doing so would result in a fundamental alteration to the nature of the business. 


WHEELCHAIRS AND OTHER ASSIST DEVICES: 
Manual and electric wheelchairs are transported in the luggage bay. 
Batteries without a DOT approval sticker must be removed and stored in a battery box before stowing. 
If requested and if reasonable, wheelchairs should be retrieved at any stop where passengers are allowed to deboard. 
Walkers, crutches and canes should be stowed in the coach if reasonable and if it can be done is a safe manner. 


OXYGEN: 
Portable oxygen bottles (2) are allowed in the coach with passenger. 
Extra bottles should be stowed in the luggage bay in a protective case with a cap on the valve. 
The passenger is responsible for making arrangements to refill portable oxygen bottles while enroute. 
In cold months, the valve may freeze while in the luggage bay; it is acceptable to allow an additional spare bottle (total of three) in the passenger compartment as long as it is secured. 


ASSISTANCE MAY BE DECLINED:  
For personal hygiene 
To administer medication 
If you feel the passenger's safety would be compromised by providing assistance.
Assistance cannot be declined because of a disability. When assistance is declined, the reason must be the same as for a person without a disability. 
When assistance is declined, record all pertinent information: date, time, schedule, name and phone of passenger if possible and reason for declining. 


SERVICE MAY BE DECLINED WHEN: 
It is not safe to board the passenger. 
The passenger is too ill to travel. 
The passenger has soiled their clothing (we can ask them to clean themselves and change clothes prior to boarding the coach.) 
If there are circumstances where the passenger cannot travel alone, and no Personal Care Attendant is available to provide assistance while the coach is in motion. 
If the passenger has open or bleeding wounds, etc. that pose a health hazard. 
Service cannot be declined because of a disability. When service is declined, the reason must be the same as for person without a disability 
When service is declined, record all pertinent information including: date, time, schedule, name and phone of passenger if possible and reason for decline. 


COORDINATION OF SERVICES: 
If an Accessible bus is requested a notification of 48 hours is required. There is no guarantee that an accessible bus will be available. 
If a passenger with a disability has not provided advance notice but requests assistance upon arrival at a terminal, agency, etc. assistance should be provided if reasonable. 
If passenger has not given advance notice the terminal, agency, etc. should immediately notify the next stop along the passenger’s route and inform them of the passenger’s needs. If a passenger has a change of schedule. Immediately contact the ADA Assist Line. 

IMPORTANT NUMBERS: 
KBC ADA Assistance Request Line 
210/226-7727 ext. 165 
(after hours) 
210/226-7727 ext. 126 
 
GLI Telephone Information Center-Omaha
1-800-752-4841
(when assistance has been requested by a passenger) 
1-800-531-5332
Spanish Line